Fundraiser Terms
These terms explain how our cookie dough fundraiser works so there are no surprises for your group.
The two questions we’re asked most often are:
• Delivery times
• Missing or incorrect items
You can jump straight to those sections here:
• Delivery times
• Missing or incorrect items
Getting Started
Your role and our partnership
When you agree to use our fundraiser, you confirm you are authorized to act on behalf of your organization. You are responsible for:
• Managing the fundraiser
• Coordinating dates, delivery, and communication
• Meeting all financial obligations on time
We will support you throughout the process, but we need you to stay engaged and responsive.
Communication with Fundrazor staff must stay professional and respectful. Sticking to agreed schedules and deadlines keeps your fundraiser on track. If there are serious issues with conduct or repeated breakdowns in communication, we may decline to continue working with an organization.
Our policies protect both your group and our business. We are committed to delivering what we promise, and we expect honesty and effort in return. Fundrazor reserves the right to decline services to any organization that does not align with these expectations.
Reservation Commitments And Cancellation
Starting your fundraiser initiates immediate production planning and administrative work. Please note that upfront activation fees are subsidized; they do not cover the full cost of account setup, custom design, or printing if the fundraiser is not held.
• Binding commitment. Submitting the signup form constitutes a binding agreement to conduct the sale. Once a reservation is made, any startup or activation fees paid are fully earned and non-refundable.
• Start for Free authorization. If you choose to start with $0 upfront, you must place a valid credit card on file. This card will be used to automatically handle financial obligations, including cancellation fees, material reimbursements, or outstanding invoice balances.
• Cancellation penalty – $75. If your organization cancels the reservation or fails to launch the sale within 30 days of submission, you will be responsible for a $75.00 Cancellation Fee to cover administrative and inventory planning costs.
• Material cost recovery. In addition to the cancellation fee, if custom brochures have already been designed, printed, or shipped, you will be invoiced $0.50 per brochure (including shipping) to cover production loss.
• Payment due. These fees will be invoiced immediately upon cancellation and are due upon receipt.
Satisfaction guarantee
We offer a 100% satisfaction guarantee on cookie dough product quality. If a buyer is not satisfied with the quality of the product, contact us and we will arrange a replacement or refund.
Plans to Fit Your Needs
Fundrazor offers three plans so you can match the fundraiser to your group and how you want to sell. Every plan pays your group $10 profit per item when you sell at the standard $25 price.
| Features | No-Risk Starter Plan | 100% Online Plan | MVP – Full-Service Plan |
|---|---|---|---|
| Up-front Cost | $0 to start | $25 activation | $49 program fee |
| Profit | $10 profit per item | $10 profit per item | $10 profit per item |
| Delivery & Shipping | Free delivery | Ship-to-home buyers pay shipping. Optional ship-to-group with free delivery. | Free delivery |
| How Orders Arrive | Arrive in full cases for each flavor* DYI Sorting | Run ship-to-home only, or add ship-to-group. Ship-to-group arrive in full cases for each flavor* DYI Sorting | Pre-sorted by seller in clearly labeled cartons and ready to hand out |
| Minimum Order | 120 items | No minimum for ship-to-home; ship-to-group requires 120 items | 220 items† |
| Brochures / Ordering | Printable PDF brochure – 4 cookie dough flavors | 100% online ordering via custom link , no printed brochures included | 150 full-color brochures included (extra copies at $0.15 each) |
| Online Ordering | Not included | Built-in: every seller gets a personal link/QR for card payments | Paper + online ordering, every seller gets a shareable link/QR (or just use paper if you want) |
| Seller Incentives | None included (you can run your own prizes) | None included by default (simple, low-touch option) | Bonus Box: 1 free box for every 12 sold + $100 gift card drawing at 1,000+ tubs |
| Best For | Teams and smaller leagues that want a no-cost start, don’t mind sorting, and are fine with 4 flavors | Groups that want zero paper, card-only sales, and to push everything through links/QR codes (optional printable brochure link for ship-to-group) | Leagues that want a smooth, fast pick-up day with more flavor options and built-in prizes |
| Support | Mon–Fri email support | Mon–Fri email support | Mon–Sat priority phone & email support |
*shipped in full cases (6 boxes per case) for each flavor. For example, if 11 chocolate chip are sold, we ship and invoice 12 boxes (2 cases).
† Pre-sorting is not available for orders under 220 items.
The Fundraising Process
1. Planning your fundraiser
Set clear goals
Decide how much money you need to raise and how many items you want each seller to aim for. Skipping this step almost always lowers participation and profit.
Select fundraiser dates
Start as early as possible in your season or as soon as you can. The selling window should be short and focused.
Typical campaign length: 10–14 days
Maximum recommended length: 30 days
Longer campaigns do not usually mean more profit; they just lose momentum. Once you pick dates and sign up, avoid changing them unless there is a real emergency. If you need to change dates, contact us first.
2. Brochures and selling
This section applies only to plans using paper order forms (No-Risk Starter, MVP Full-Service, or any group that chooses to use printed order forms).
Printing and distributing brochures
• No-Risk Starter: you use the printable PDF brochure and print copies as needed.
• MVP Full-Service: we include 150 full-color brochures; extra copies are billed at $0.15 each.
Best practices
• Hand out brochures at a mandatory meeting if possible.
• Have each participant write their name and phone number on their order form before they leave.
• Explain expectations clearly: how many items each seller should aim for, due dates, how money is turned in, and what the group is raising money for.
Selling campaign (paper plans)
• Participants collect payment for each item sold and record sales on the order form.
• At the end of the campaign, they turn in both the order forms and the money to the group.
• Encourage the use of text and social media to help them reach more supporters, even if the order is recorded on paper.
Online-only sales (Digital Online and MVP online component)
If you are running a Digital Online Plan (100% online), or you choose to use the online portion of the MVP Full-Service Plan (either alone or alongside paper forms):
• Sellers share their personal link or QR code.
• Supporters place orders and pay online.
• Your group does not collect cash or checks for those online orders.
• All ordering and payment for those online orders is handled through the online system.
Campaign duration
• Standard: 10–14 days
• Maximum: 30 days
If you need to extend longer than originally planned, notify us in writing. We recommend no more than one extension of up to 30 additional days from the original end date. If you do not run the sale or cannot distribute printed materials within 30 days of receiving them and do not contact us, we may cancel the fundraiser and may not refund setup or printing costs.
3. Order submission and data entry (paper plans only)
This section applies only if you are collecting orders and money on paper (No-Risk Starter, MVP Full-Service, or any group using printed order forms). If you are running a true online-only fundraiser, skip to the Online Ordering section.
Order turn-in
• Sellers turn in completed order forms and money to your coordinator.
• You must verify that every form has the seller’s name and phone number.
• You must verify that total funds match the number of items sold.
Data entry options (for MVP and any plan with pre-packed-by-seller orders)
If your plan includes premium packaging where we pre-pack and label each seller’s order, you have two options:
Option A: you enter orders in the online dashboard
• You enter each seller’s order into our online system.
• We provide instructions and phone or email support from the warehouse (typically Monday through Friday, or Monday through Thursday during some summer months).
• We can include team, class, or grade fields on labels to make distribution easier.
• You receive detailed seller reports with your shipment.
Option B: Fundrazor does data entry (fee based)
We can enter orders for you for $25 plus $0.30 per item including bonus items.
If you choose this service:
• Every order form must include the seller’s name. If unknown, mark it “unknown 1,” “unknown 2,” and so on, and add team, grade, or class where possible.
• Forms must be legible and accurate. If they are not, you may need to have sellers redo them. We are not responsible for errors caused by illegible or incorrect forms.
• Total each flavor column at the bottom of the order form in number of items, not dollars.
• Make copies for your records.
• Mail the original forms to us using UPS or FedEx so there is tracking.
• We will complete data entry within 72 hours of receiving the forms and return the original forms back to you using a trackable and expedited shipping method.
4.Online ordering (Digital Online and MVP online component)
Online ordering is built into the Digital Online Plan and is also available as the online component of the MVP Full-Service Plan. You can run online only, or use online ordering to complement brochure sales on the MVP plan.
Before your fundraiser
• We create a unique URL and QR code for your organization.
• Each seller gets a personal link or QR code to share with supporters.
For these online orders
• Supporters place orders and pay online.
• We handle payment collection, packaging, and shipping.
• For ship-to-home orders, products are shipped directly to buyers.
• For any ship-to-group online orders (if enabled), products are shipped to your group’s location and included in your main delivery.
• Most online orders ship on the Monday following the purchase week, but this may vary with holidays and order volume.
Profit on online sales
• Your organization earns 40% on all online product sales and eligible donations through the online store. At the standard $25 price, this equals $10 profit per item.
• Online sales are tracked separately from brochure sales.
• Profit from online sales appears as a credit on your final invoice.
• If you only run an online sale with no brochure orders, we issue a profit check to your organization after the fundraiser closes, subject to any agreed fees.
Incentives – MVP Plan
The incentives below apply only to brochure/order taker sales on the MVP Full-Service Plan (or any plan where incentives are explicitly included). Online-only sales do not count toward these incentives unless stated in writing.
Participant incentive: free boxes
• Participants can earn free boxes of chocolate chip cookie dough based on the brochure being used.
• There is no limit to how many free boxes can be earned.
• Flavor substitutions are not allowed.
These bonus boxes
• Are shipped with your main order.
• May or may not be packed inside the individual seller’s carton, depending on the warehouse.
• If not packed by seller, it is your group’s responsibility to distribute bonus boxes correctly.
Gift card incentive: group totals
This incentive rewards the group’s total brochure sales and will be a gift card to either Dick’s Sporting Goods or Academy Sports depending on which vendor services the area.
Group gift card levels
• 120–384 items sold: no additional gift card bonus.
• 385–1056 items sold: $50 gift card
• 1057–2016 items sold: $100 gift card
• 2017–3000 items sold: $200 gift card
• 3001+ items sold: $300 gift card
Invoicing and payments
Once you place your final order
• We create your invoice within 48 hours.
• We can accommodate one change to your order after it is submitted.
• Additional changes or additions after that may incur a $45 administrative fee per occurrence.
Order release and processing
• Your order will not be processed or scheduled for packing until final counts are confirmed.
• Your order will not be processed or scheduled for packing until any required invoice payment conditions are met.
Payment timing
• Payment is due immediately if you want your order to be processed and released to the warehouse as soon as possible.
• If you need time to collect funds, payment is due within 10 business days from the invoice date unless otherwise stated.
• Late payments may result in late fees or delayed shipping.
Shipping timeline
• Shipping time is normally 2–4 weeks from the time the invoice is paid and the order is released to the warehouse.
Payment options
Credit or debit card via Square (immediate)
• Fastest option, orders process immediately
• Square charges a 2.9% processing fee on the invoice amount; this fee goes to Square, not Fundrazor.
• If a Square invoice is not paid within 30 days, it may be automatically canceled and a $45 fee may apply to reissue it.
• A fee will be applied if you request a Square invoice and then decide not to pay through Square.
ACH payment via Square (free)
• You can pay directly from your organization’s checking account.
• No processing fee, but there is a 5–7 business day processing period.
• Your order may not be processed until the ACH payment clears.
Mail-in payment
• We process your order when your payment is received and cleared by our bank.
• Money orders or cashier’s checks clear fastest.
• Checks from your organization’s account usually take 5–7 business days to clear.
• We strongly recommend using a traceable mailing service such as UPS or FedEx.
Shipping and Delivery
Your cookie dough order ships on a pallet by semi truck. The delivery location and access you choose determine whether any extra freight charges apply.
Free delivery – address requirements
Delivery is free when your order ships to a qualifying commercial address. To qualify as commercial for freight purposes, the delivery location must:
• Be classified as a commercial address by the freight carrier (based on their zoning and mapping systems)
• Have a trailer-height loading dock (approximately 48–52 inches)
• Have normal truck access and room for the truck to turn around
If the carrier classifies the address as residential or requires extra services (like a liftgate), those additional fees will be billed to your group.
A coach, board member, or other contact from your group must be present to receive and check the order at delivery.
Extra freight charges
These are pass-through fees from the carrier. They are not marked up.
• Residential delivery fee – $100
• Applies when the address is classified as residential by the freight carrier (based on zoning and mapping services, not our opinion). This includes homes and many parks or fields that show as residential areas.
• Liftgate fee – $75
• Applies when the delivery address does not have a trailer-height dock and the driver must use a liftgate to lower the pallet to ground level.
• Redelivery or failed delivery fee – $100
• Applies when the truck cannot complete delivery due to:
• No one available to receive the order
• Locked gates or doors
• Incorrect or incomplete address
• Unsafe or inaccessible delivery location
If any of these fees are charged by the carrier, they will be added to your invoice or billed separately to your group.
Shipping restrictions and delays
To protect product quality and keep shipping predictable:
• Some cookie dough items may not ship from June 1 to September 1 due to heat.
• Other shelf-stable items may still ship but can be delayed or sent with dry ice during extreme heat.
• During peak holiday season (typically November 15 to December 15) and weeks with a Monday holiday, transit times may increase by 1 to 2 weeks.
• If your order arrives with dry ice or during hot weather, move product to a climate-controlled space (72 degrees or cooler) as soon as possible.
If your order arrives with dry ice or during hot weather, move product to a climate controlled space (72 degrees or cooler) as soon as possible.
Ship dates and changes
• Any ship dates or delivery windows we give you are estimates based on information from the warehouse and the carrier at the time we schedule your order.
• Actual ship date and delivery date may change based on the carrier’s schedule, volume, routing, weather, or other conditions outside our control.
• We will pass along updated information when we receive it, but we do not control the carrier’s final schedule or routing decisions.
• We are not responsible for carrier changes to ship dates or delivery dates after the order has been tendered to the carrier.
Delivery ship date
• Orders normally arrive 2 to 4 weeks after your invoice is paid and the order is released to the warehouse.
• We will provide an estimated ship date or delivery window once the warehouse confirms your order.
• Actual delivery timing depends on the freight carrier’s routes and schedules, similar to other large freight deliveries.
Delivery Times
Freight deliveries operate differently than local courier services. We do not control the carrier’s daily route or schedule.
• No guaranteed times We cannot guarantee a specific time of day for delivery. Routes are determined by the carrier based on volume and logistics.
• Tracking responsibility Once we provide tracking information, it is your responsibility to monitor the shipment status. You must contact the carrier directly if you require a specific delivery window or special instructions.
• Receiver required A group representative must be onsite to receive the shipment during the delivery window.
• Failed delivery fees If the carrier attempts delivery but cannot complete it because no one is available, or the location is inaccessible, redelivery fees will be billed to your group.
Inspecting your shipment on arrival (ship to group)
When your cookie dough order arrives on a pallet, a coach, board member, or other group representative must be present to receive and inspect the shipment before signing the Delivery Receipt (POD).
Check how the pallet looks on arrival
The pallet should arrive with:
• Boxes stacked neatly on the pallet
• A pallet cover over all boxes
• Shipment wrapped tightly with shrink wrap
• “Do Not Stack” stickers on each corner
• For bulk or full case orders, a clear pouch showing the total number of boxes you should be receiving
If your pallet does not look like this, it may have been damaged in transit and rewrapped at a distribution center.
Take photos right away
• Take clear photos of the pallet as it arrives, including front, back, and both sides
• If anything looks damaged, take close up photos of those areas as well
Inspect the shrink wrap
• Look for tears, holes, crushed areas, or signs the pallet was rewrapped
Inspect the cartons after removing the wrap
• No crushed or punctured boxes
• No boxes on their side or upside down
Count and compare
• Count the boxes on each pallet
• Compare the count to your paperwork and to the total shown in the clear pouch if present
Signing the Delivery Receipt (POD)
If everything looks correct:
• Sign the POD and write the total number of boxes received
If anything looks damaged or short:
• Take additional photos before unwrapping and after the pallet is uncovered. Photograph all sides
• Note the issue on the POD before the driver leaves. For example, “Damaged cartons” or “Short two boxes”
• After opening cartons, photograph any damaged tubs or pre portioned boxes
Reporting visible damage or shortage
• All claims for visible damage or shortage that appear to be shipping related must be reported within 48 hours of delivery
• To report a claim, the group coordinator must provide photos of the pallet and affected cartons, a copy or photo of the POD showing any notations, and your box counts
Claims that meet these requirements will be reviewed under the “Submitting replacement requests” section below. If our review confirms the issue occurred before or during shipment and the claim was submitted within the required time frames, applicable product and shipping charges for replacement items may be credited to your account.
Risk of loss
• For ship-to-group orders, risk of loss passes to your group once the order is marked delivered by the carrier and received at your location.
• For ship-to-home orders, risk of loss passes to the buyer once the package is marked delivered by the carrier.
We are not responsible for theft, weather damage, or other issues that occur after the carrier marks an order as delivered.
Fuel surcharge (only when diesel is unusually high)
Our “free delivery” pricing assumes normal fuel costs. If the published U.S. national average on-highway diesel price is $4.00 per gallon or higher in the week your order is released to the warehouse, we may add a fuel surcharge to help cover the actual freight fuel charges from the carrier.
The fuel surcharge is calculated per item as follows:
• Diesel $4.00–$4.49 → $0.25 per item
• Diesel $4.50–$4.99 → $0.40 per item
• Diesel $5.00–$5.99 → $0.60 per item
• Diesel $6.00 and over → fuel surcharge to be quoted based on carrier rates at the time of shipping
Any fuel surcharge will appear as a separate line on your invoice (for example, “Fuel surcharge $0.40 per item × 500 items = $200”).
If diesel prices are below $4.00 per gallon when your order is released, no fuel surcharge will be applied.
Distribution of orders
Your group is responsible for organizing distribution after delivery, including checking in the shipment and making sure every seller gets the correct items.
General distribution best practices
• Have a coach, team representative, or board member oversee check-in and distribution.
• Instruct each parent to review and confirm that their order is complete and accurate when they receive it.
• Any missing or damaged items should be noted immediately and reported to the group coordinator with the matching order form or sales report.
Paper plans only (No-Risk Starter, MVP with brochures, or any plan using printed order forms)
• Only groups using paper order forms need to bring brochures and order takers to the distribution site.
• Bring all applicable sellers’ brochures and order takers to the distribution site.
• Return these to parents or players when they pick up their orders to help ensure correct delivery.
No-Risk Starter and other DIY-sorting plans (shipped in full cases)
These plans use paper order forms and require your group to sort and pack individual orders.
• Use your group sales report and/or each seller’s brochure or order taker to fill and double-check each order before parents arrive.
• Once orders are packed, return the seller’s order form or brochure to parents or players when they pick up their orders.
MVP Full-Service Plan (pre-packed by seller; brochure + online ship-to-group)
For MVP Full-Service, individual seller orders are pre-packed and labeled to make distribution easier. Brochure sales and online ship-to-group sales are combined for each seller.
• Sellers collect brochure orders on paper order forms.
• The group leader (or coordinator) enters each seller’s brochure order into the online dashboard.
• Any online ship-to-group orders placed through the store and assigned to that seller are automatically added in the dashboard.
• The system merges brochure sales and online ship-to-group sales so that each seller has one combined total in the dashboard.
• The warehouse uses this combined data to pre-pack and label each seller’s order, so MVP shipments arrive presorted by seller.
• We encourage you to attach each seller’s order form to their carton or stack of items to make handout and verification easier.
• Use the seller and group sales reports from the dashboard to verify that labels and quantities match what each seller sold across both brochure and online ship-to-group orders.
Digital Online Plan and online-only ship-to-group (no brochures)
Online sales that ship to home do not require a distribution event, but any online orders that ship to group must still be sorted and handed out.
• For ship-to-home online orders only: products are delivered directly to buyers; no group distribution is needed.
• For Digital Online or online-only ship-to-group (no brochures):
• Print your group sales report from the online system.
• Use the group sales report as your master list to sort and fill orders for each seller.
• The online group sales report is your primary record for who ordered what when paper forms were not used.
Using paperwork and reports correctly
• Paper plans (No-Risk Starter, MVP with brochures): seller brochures and order forms, plus your group sales report, are used to verify totals and help resolve any missing-item questions.
• Online sales: the online dashboard and group sales report are the controlling record of what was ordered, especially when paper forms were not used or when there is a conflict between handwritten forms and online orders.
Fulfillment & Missing Items
We scan and document every order during packaging. Most discrepancies arise from illegible handwriting on forms or distribution mix-ups at the group level, rather than warehouse errors.
Policy For Discrepancies
• Online definition For online orders, a “missing item” is defined strictly by the online dashboard record. If the shipment matches the dashboard, the order is considered fulfilled.
• Brochure claims To report a brochure shortage, you must provide the seller’s name, the items missing, and a clear photo of the seller’s original order form.
• Fundrazor errors If our review confirms the error occurred during our data entry or packing process, we will ship replacement items at no charge.
• Group errors If the discrepancy is caused by seller error (e.g. illegible writing), incorrect data entry by the group, or items given to the wrong person during distribution, replacement items and shipping costs will be invoiced to your group.
Submitting Replacement Requests
Replacements are handled quickly to keep your sale moving, but specific procedures must be followed to qualify for free replacement.
• 14-day strict deadline You must submit correction or replacement requests within 14 days of delivery. Requests submitted after this window are not eligible for waived product or shipping fees.
• Online portal entry All requests must be entered directly into the online portal to ensure they are tracked and processed immediately.
• Invoicing and credits To avoid delaying your shipment while we review the claim, we invoice all replacement orders immediately. If our review confirms the error was on our side and reported within 14 days, the applicable charges will be credited back to your account.
• Single shipping address Replacement orders ship to a single address. Splitting shipments to multiple addresses will incur additional shipping fees.
Delivery, tracking, and responsibility
• Tracking information is provided to the group contact and/or buyer when orders ship
• When the carrier scans a package as “Delivered” to the address provided, the order is considered fulfilled
• At that point, responsibility transfers to:
• The buyer or recipient for ship-to-home orders
• The league or group contact for ship-to-group deliveries
Damage After Delivery (Ship-To-Home & Ship-To-Group)
Responsibility for the product transfers to the recipient the moment the carrier marks the order as “Delivered”.
• Immediate storage required Cookie dough is temperature-sensitive. It must be brought inside and stored in a cool environment (72°F or cooler) immediately upon delivery.
• Environmental damage exclusion We do not refund or replace product damaged by weather or negligence after delivery. This explicitly includes melting due to sitting on a porch, rain damage, sprinkler exposure, or freezing.
• Theft and pests We are not liable for theft (“porch pirates”) or damage caused by animals or insects after the package has been delivered.
• Not a “missing item” Claims related to post-delivery damage are not classified as missing items and are not eligible for free replacement.
Parent Pickup and Distribution (ship to group deliveries)
For ship-to-group deliveries, our responsibility ends once the shipment is delivered in good condition to the league or group’s designated delivery location and accepted by a group representative. The league or group is responsible for:
• Verifying case counts against the group order report on the day of delivery
• Noting any visible damage or shortages at the time of delivery
• Organizing and supervising distribution to teams, parents, and players
Once product has been handed out at your distribution (coach, team parent, or buyer pickup), FundrazorNET and our warehouse partners are not responsible for:
• Orders reported missing after a parent or player leaves the pickup location
• Items that are swapped, traded, or handed to the wrong person
• Cartons left behind at the field, school, or pickup site
• Damage that occurs while orders are stored or transported by the league, coaches, parents, or players
Customer Support Hours
No-Risk Starter Plan
• Email support: Monday through Friday, 8:00 am to 5:00 pm Eastern
Digital Online Plan
• Email support: Monday through Friday, 8:00 am to 5:00 pm Eastern
MVP Full-Service Plan
• Priority phone and email support: Monday through Saturday, 8:00 am to 5:00 pm Eastern
• After-hours assistance may be available by arrangement
