Terms for your Fundraiser

General Overview

We are excited to assist you in reaching your fundraising goals. At FundrazorNET, our mission is to ensure a positive and highly profitable experience for you and your organization. We believe in setting clear expectations from the start to avoid any potential issues and make the process as smooth as possible. Our ultimate goal is to earn your repeat business for years to come by delivering results that exceed your expectations.

Authorization

When entering into an agreement to use our cookie dough fundraiser or any fundraiser, you are confirming in a truthful way that you are authorized to act on behalf of your organization and accept full responsibility for managing the fundraiser. This commitment on your behalf includes timely coordination, effective communication, and meeting all financial obligations. We depend on this commitment to making the fundraiser a success and will provide support throughout the process.

Etiquette

Maintaining professionalism and clear communication with Fundrazor throughout your fundraising campaign is not only encouraged but essential. All parties are expected to adhere strictly to the agreed-upon schedule and deadlines. This adherence ensures the timely progression of your fundraiser and prevents unnecessary delays or complications. Any deviation from the established timelines may result in disruptions that could hinder the success of the fundraiser.

Additionally, we request that all interactions with Fundrazor personnel be conducted in a respectful, courteous and timely manner. Failure to observe appropriate standards of conduct or communication may lead to the reassessment of the services provided or, in extreme cases, the termination of the partnership. By fostering a cooperative and professional working relationship, both parties will be better positioned to achieve mutually beneficial outcomes and fulfill the goals of the fundraising effort.

More fine print

Our policies may seem extensive, but they are necessary to ensure a fair and transparent experience. As our business has grown, we have encountered situations where services were taken advantage of, or where the true costs of running a small business were not fully appreciated. These measures protect the integrity of our operations and ensure smooth interactions with all parties involved.

We are committed to delivering exactly what we promise, and in return, we expect the same level of integrity and commitment from our clients. Mutual respect and common sense are essential to fostering a productive partnership. Fundrazor reserves the right to decline fundraisers or services to any organization that, at our discretion, does not align with our values.

Satisfaction Guarantee

We offer a 100% satisfaction guarantee for every purchase. If you or any persons are not satisfied with the quality of our products, please contact us for a replacement or refund. 

1. Fundraising Process

The fundraising process is crucial to your success and imperative for us to stand behind what we promise. Please review the following steps. 

1.1 Set goals and expectations

 To guarantee that your fundraiser will be successful, it's super important to set a clear goal and outline what you expect from each person. If you skip this step, you might find things aren't going as well as you'd hoped, making the whole fundraising experience less enjoyable.  

1.2 Printing brochures

Use the link we provide to print out our cookie dough brochure for everyone in your organization. We suggest going for color printing to really show off those tempting flavors.

1.3 Distributing brochures

 Make sure to hand out a brochure or order form to everyone in your organization. A good way to do this is by holding a mandatory meeting where each person gets their order form right off the bat. During this session, ask everyone to fill in their name and contact number before jumping into gathering any orders. It’s also a good idea to lay out what you expect from everyone during the meeting so that everyone's on the same page with the goals and expectations.   

1.4 Selling campaign

The selling campaign is simple. Individuals will collect payment for each item sold. Each transaction should be recorded on the order form, including the purchaser's name and contact information.

We recommend using social media for individuals to maximize their sales. It is important to note that there is no online option or shipping to home for individuals not living in your area. 

1.5 Campaign duration

The ideal duration for the selling campaign is 10-14 days, with a maximum limit of 30 days. Extending beyond 30 days has been shown to reduce the effectiveness and overall profitability of the fundraiser.

1.6 Order turn-in

At the end of the selling campaign, participants will submit their completed order forms along with the correct amount of money collected. It is crucial to ensure that each form includes the participant's name and phone number, and that the total funds submitted match the number of items sold. 

1.7 Order placement

Before placing your order with us, please be aware that your order will packed and shipped in what we call "bulk." This means that orders will arrive in full case counts (8 boxes per case) for each flavor. There are 4 flavors on your brochure.
To place your order, round up the totals for each flavor to multiples of 8.
For example, if your organization sold 67 chocolate chip boxes, you will round up the count to 72, which is 9 cases.

1.8 Profit

1.9 Delivery address

Please select a delivery address when placing your order. Suggestions for a delivery address include a facility with a trailer-height dock and/or a commercial address. Using these types of delivery addresses can help avoid additional shipping charges, as listed below. 

1.10 Order ship date and times

Your order will arrive 2-3 weeks from the time that the invoice is paid. After submitting your order to the warehouse, they will advise a ship date. We do not have our own delivery trucks and utilize a third party carrier for the shipment of your order. The carrier will determine their time of delivery based on their daily routes similar to the concept used by placing on online order. In most cases, your order will ship on a Monday and arrive on Tuesday to Thursday, which are the preferred delivery days. Weekend deliveries are not available.

1.11 Order packing and scanning

Every order is thoroughly scanned and verified for accuracy prior to shipment from the warehouse. This guarantees that you receive exactly what you paid for and requested. We pride ourselves on our accuracy.

2. Invoicing and Payments

Once you place your order, we'll create your invoice within 48 hours. Just a friendly reminder: we can only accommodate one change to your order after it’s submitted. If you wish to make any additional changes or add items, there will be a $45 administrative fee for each occurrence. To keep things smooth and help avoid this fee, we suggest gathering all your orders and payments before finalizing your order.We kindly ask that payment is made within 10 business days from the date of the invoice. If this timeline isn’t met, we might need to apply some late fees. Lastly, please let us know your preferred payment method when you place your order!

2.1 Card Payments (quickest and easiest)

For your convenience, we gladly accept payments through credit or debit cards via Square. This eliminates cutting a check and using a mailing facility. Please note that there's a small processing fee of 2.9% applied to your invoice for this service. That's on Square, not from us. 

In the event that we create an invoice through Square and that invoice is not paid within 30 days, it will be automatically canceled. There will be a $45 fee to resubmit your invoice. Also, if you have us create an invoice in Square and change your mind about making a payment, there may be a charge for this as well.  

2.2 Mail in Payment

If you choose to remit your payment via mail, we will initiate the processing of your order upon receipt and clearance of the payment by our banking institution. We strongly recommend the use of money orders or cashier's checks, as these methods facilitate immediate clearance and enable us to expedite the processing of your order. Alternatively, payment by check from your league's account is accepted; however, please be advised that such checks typically necessitate 5-7 business days for clearance.

To ensure the secure delivery of your payment, we highly advise utilizing a traceable mailing service such as USPS Priority Mail, FedEx, or UPS. 

3. Shipping Fees and Charges

Your order will weigh several hundred pounds and will require delivery by a semi-truck, which needs ample space for maneuvering and parking. It’s recommended to arrange a suitable delivery location in advance—ideally a commercial site with a trailer-height loading dock (48 to 52 inches). Alternatives include facilities with double doors, such as school cafeterias, gymnasiums, or church halls.

3.1 Shipping carriers

Our preferred carriers are:  XPO, SAIA, Southeastern Freight Lines (SEFL), and R+L Carriers, who specialize in large-item deliveries and have an on-time delivery history. 

3.2 Shipping rates

Our shipping fees to you only represent a fraction of the actual cost billed to us by the carriers. Our costs can range from several hundred to thousands of dollars, depending on the size and location of your order. We have aggressively discounted your fees based on your overall sales to ensure your fundraiser is as profitable as possible. 

Zone 1 - Texas, Arkansas, Louisiana, Oklahoma
Zone 2 - Arizona, New Mexico, Colorado, Kansas, Missouri, Tennessee, Alabama, Mississippi
Zone 3 - Utah, Wyoming, South Dakota, Nebraska, Iowa, Illinois, Indiana, Kentucky, Ohio, West Virginia, Virginia, North Carolina, South Carolina, Georgia
Zone 4 - California, Nevada, Idaho, Montana, North Dakota, Minnesota, Michigan, Wisconsin, Pennsylvania, Florida, Maryland, Delaware.
Zone 5 - Oregon, Washington, New York, Vermont, New Hampshire, Maine, Connecticut, Massachusetts, Rhode Island, New Jersey, Florida Keys, Michigan Upper Pennisula

3.3 Additional shipping fees (if applicable)

• $75 liftgate fee (When delivered to an address where trailer height dock is not avaiablea).


• $175 residential delivery fee (Deliveries to residential addresses will be $100 for delivery and $75 for mandatory liftgate service. Addresses deemed residential by Google maps.)


• $100 redelivery fee (for changes in delivery date or address after the order has shipped).


• $25 per pallet fee (if driver uses pallet jack to move from trailer or dock to inside your facility)

Deliveries to outdoor facilities can face issues during inclement weather, so an address to an enclosed facility is recommended to avoid redelivery fees. 

3.4 Fuel surcharges

Orders may include a fuel surcharge based on fuel costs at the time of invoicing. These fees, determined by our third-party carriers, are included in the final shipping charges and may also reflect lower-than-expected sales or unexpected fuel cost increases.

4. Delivery Information

As previously indicated, your order is being shipped via a third-party carrier. This arrangement implies that neither we nor the warehouse possess control over the delivery schedule, and we can only provide an estimated date of delivery. Such dates may be subject to sudden changes due to unforeseen increases in shipping volumes.

Be advised that their delivery schedule will be determined by the shipping company based on their operational timetable, routing, and capacity. 

Delivery is available from Monday to Friday, with a preference for Tuesday, Wednesdays, or Thursdays. This preference is implemented to avoid leaving orders unattended on the dock over the weekend, as our carriers do not conduct operations during that period.

4.1 Communicate with shipper

When your order ships, we will send you the tracking information. In most cases, the tracking info will not be "live" until the order is picked up or entered into the system at midnight. We recommend you establish contact with the shipper as soon as possible. In many cases, a day's delay may result if the shipper has to call to set a delivery appointment with you. By calling them first, you can ensure timely delivery.

4.2 Delivery day

On delivery day, it is imperative that you or someone be accessible for the delivery of your order. Shippers will not simply drop and go, as a signature is required for delivery. It is also important to verify that your order is correct and not damaged upon arrival. 

4.3 Inspect order

Upon unloading your order, it is imperative to promptly inspect all items for any potential damages that may have occurred during shipping. This inspection must be completed before the driver departs. In the event of any signs of damage (e.g., tears, leaning pallets), it is advised to capture as many photos as possible and obtain acknowledgment of the issue from the delivery driver before endorsing the delivery receipt. Any damages should be reported to Fundrazor within 48 hours to qualify for a 100% replacement or refund.  

4.4 Verify order

 After inspecting your order for damages, it is imperative that you confirm that the correct amount of cookie dough has been received. After the driver leaves, we can no longer be responsible should there be an error. Rest assured that all orders are scanned and double-checked for accuracy before leaving the warehouse. 

4.5 Fulfilling seller's orders

When your order arrives, it will be your responsibility to sort and package each seller's order. We highly recommend that the seller check their order for accuracy before leaving your presence. This will help avoid potential responsibility issues on your end and prevent extra work. Please see the shipping details below for delivery instructions. 

4.6 Black out dates for shipping

No orders will be shipped from June 1st to September 1st or when temperatures exceed 90°F in Dallas or your area. Orders should be placed at least 3 weeks before June 1st. Please allow 1-2 extra weeks for delivery from November 15th to December 30th. We discourage shipping during a week when a holiday falls on Monday, as this shortens the delivery week and can lead to mistakes by the shipper due to fewer days available to fulfill responsibilities.