Fundraiser Terms: A Quick Guide
We're thrilled to help you hit your fundraising goals! At FundrazorNET, our aim is to make your experience positive and profitable. To ensure everything runs smoothly, we believe in setting clear expectations from the get-go. Our ultimate goal? To deliver results that earn your repeat business for years to come.
Getting Started
Your Role & Our Partnership
When you agree to use our fundraiser, you're confirming you're authorized to act on behalf of your organization. This means you'll be responsible for managing the fundraiser, including timely coordination, clear communication, and meeting all financial obligations. We rely on your commitment for success and will support you throughout the process.
We encourage open and professional communication throughout your campaign. Sticking to agreed-upon schedules and deadlines is essential to keep your fundraiser on track and prevent delays. Please ensure all interactions with Fundrazor personnel are respectful and courteous. If significant issues arise with conduct or communication, we may need to re-evaluate our services or, in extreme cases, end our partnership. A cooperative relationship helps us all achieve our goals!
Our policies ensure a fair and transparent experience. These guidelines protect both our operations and your fundraiser, especially as we've grown. We're committed to delivering exactly what we promise, and in return, we expect the same integrity and commitment from our clients. Mutual respect and common sense are key to a productive partnership. Please know that Fundrazor reserves the right to decline services to any organization that doesn't align with our values.
Satisfaction Guarantee
We offer a 100% satisfaction guarantee for every purchase. If you or anyone isn't satisfied with the quality of our products, please contact us for a replacement or refund.
Customer Support Hours:
For the BASIC Plan:
- Email Support: Monday through Friday.
The Basic Plan - Free
The BASIC Plan: Get Started & Grow!
Perfect for smaller teams or organizations (under 100 members), this plan provides the essential tools to kick off your fundraiser with ease.
- Easy-Print Brochures: Print your own brochures with a link we provide, showcasing our most popular cookie dough tub flavors.
- 4 Delicious Flavors (in Tubs): Offer a selection of our crowd-pleasing cookie dough tubs.
- Bulk shiping: Orders ship in full cases. (6 tubs per case).
- Friendly Email Support (M-F): We're here to help via email Monday through Friday if you have any questions.
- Minimum Order: 120 tubs.
The Fundraising Process
A successful fundraiser depends on following these key steps.
1. Planning Your Fundraiser
- Set Clear Goals: To guarantee success, it's really important to set a clear goal and outline expectations for everyone involved. Skipping this step can lead to much lower profits and ineffective fundraising experience.
- Select Fundraiser Dates: It's crucial for your fundraiser's success to start before your season begins or as quickly as possible. It's equally important to keep the selling campaign brief and efficient. Selling longer than 2 weeks doesn't typically lead to more sales, though sometimes, due to organizational activities, the campaign may need to last 3 weeks. Please avoid delaying or altering your dates once you sign up, unless it's an emergency, as changing dates can affect overall sales. Please contact us before changing dates.
2. Brochures & Selling
- Printing & Distributing: Use the link we provide to print our colorful cookie dough brochures for everyone in your organization. A great way to distribute them is during a mandatory meeting where participants can immediately fill in their name and contact number before gathering orders. This is also a good time to discuss expectations.
- Selling Campaign: Participants will collect payment for each item sold, recording each transaction (including the purchaser's name and contact info) on the order form. We recommend using social media to maximize sales, but please remember there's no online ordering or direct shipping to individual homes.
- Campaign Duration: The ideal selling period is 10-14 days, with a maximum of 30 days. Campaigns longer than 30 days tend to be less effective and profitable.
3. Order Submission & Profit
- Order Turn-In: At the end of the campaign, participants submit their completed order forms with the collected money. Double-check that each form includes the participant’s name and phone number, and that the funds match the items sold.
- Order Placement: Your order will be packed and shipped in "bulk," meaning full case counts (6 tubs per case) for each of the four flavors. To place your order with us, please round up the totals for each flavor to multiples of 6. For example, if you sold 64 chocolate chip tubs, you'd round up to 66 (11 full cases).
- Profit: Your profit percentage will be determined by the total amount of cookie dough ordered. Please refer to the image below to estimate your net profit.
Invoicing & Payments
Once you place your order, we'll create your invoice within 48 hours. Please note: we can only accommodate one change to your order after it's submitted. Any additional changes or items will incur a $45 administrative fee per occurrence. To avoid this, we suggest gathering all orders and payments before finalizing your order.
Payment is due within 10 business days from the invoice date. Late fees may apply if this timeline isn't met. Please let us know your preferred payment method when placing your order!
Payment Options
We offer a few convenient ways to pay for your order:
Credit/Debit Card (via Square): This is the quickest and easiest way to pay, as it eliminates the need for checks or mailing. Please note that Square applies a 2.9% processing fee to your invoice for this service (this fee comes from Square, not us). If a Square invoice isn't paid within 30 days, it will be automatically canceled, and a $45 fee will apply to resubmit it. A charge may also apply if you request a Square invoice and then decide not to proceed with the payment.
ACH Payment (via Square): You can also pay directly from your organization's checking account through Square. There are no fees for this option, but please be aware there's a 5-7 business day processing period, and your order won't be processed until the payment clears.
Mail-in Payment: If you prefer to mail your payment, we'll process your order once it's received and cleared by our bank. For the fastest processing, we highly recommend using money orders or cashier's checks, as these clear immediately. We do accept checks from your organization's account, but they typically take 5-7 business days to clear. To ensure secure delivery, we strongly advise using a traceable mailing service like USPS Priority Mail, FedEx, or UPS.
Shipping & Delivery
Your order is significant – weighing hundreds of pounds and requiring delivery by a semi-truck with plenty of space. To ensure a smooth delivery, please arrange a suitable location in advance.
Choosing Your Delivery Location
For the best shipping rates and to avoid extra charges, we highly recommend a commercial delivery address. Think places with a trailer-height loading dock (48-52 inches) or double doors, like school cafeterias, gymnasiums, or church halls. Delivering to outdoor facilities can be tricky in bad weather, so an enclosed facility is always a better bet to avoid potential redelivery fees.
When to Expect Your Order
Your order typically arrives 2-3 weeks after your invoice is paid. Once your order is submitted to the warehouse, they'll let us know a specific ship date. Since we use third-party carriers, delivery times depend on their routes, similar to online orders. Most orders ship Monday and arrive Tuesday-Thursday; weekend deliveries aren't available.
Every order is thoroughly scanned and verified for accuracy before it leaves the warehouse, so you can be confident you'll receive exactly what you ordered!
Our Shipping Partners & Rates
We primarily work with trusted carriers like XPO, SAIA, Southeastern Freight Lines (SEFL), and R+L Carriers, who specialize in large-item deliveries and have a great track record for on-time service.
While our shipping costs can range from hundreds to thousands of dollars depending on your order size and location, the fees you pay represent only a fraction of what we're actually billed. We've significantly discounted your shipping fees based on your overall sales to help maximize your fundraiser's profitability.
Please refer to the image below to view shipping costs.
Zone 1 - Texas, Arkansas, Louisiana, Oklahoma
Zone 2 - Arizona, New Mexico, Colorado, Kansas, Missouri, Tennessee, Alabama, Mississippi
Zone 3 - Utah, Wyoming, South Dakota, Nebraska, Iowa, Illinois, Indiana, Kentucky, Ohio, West Virginia, Virginia, North Carolina, South Carolina, Georgia
Zone 4 - California, Nevada, Idaho, Montana, North Dakota, Minnesota, Michigan, Wisconsin, Pennsylvania, Florida, Maryland, Delaware.
Zone 5 - Oregon, Washington, New York, Vermont, New Hampshire, Maine, Connecticut, Massachusetts, Rhode Island, New Jersey, Florida Keys, Michigan Upper Pennisula
Additional Shipping Fees (If Applicable)
Sometimes, extra charges come up. If any of these fees aren't on your original invoice but are requested by you or required by the shipper, we'll send a separate invoice.
- $75 Liftgate Fee: This applies if your delivery location doesn't have a trailer-height loading dock.
- $175 Residential Delivery Fee: For deliveries to addresses that Google Maps identifies as residential, this fee covers both the delivery ($100) and a mandatory liftgate service ($75).
- $100 Redelivery Fee: This is charged if you need to change the delivery date or address after your order has already shipped.
- $25 Per Pallet Fee: This fee applies if the driver needs to use a pallet jack to move items from the truck or dock into your facility.
Fuel Surcharges (When Applicable): You might see a fuel surcharge on your invoice. These fees are determined by our third-party carriers and may be included in your final shipping charges, particularly if there are rapid and unexpected increases in fuel costs.
Shipping Restrictions & Delays
To ensure your products arrive in great condition, please keep these important shipping considerations in mind:
Summer Heat Restrictions: Neighbors Cookies (tubs and pre-portioned boxes) will not ship from June 1st to September 1st. This is a strict blackout period due to warm weather. Other products (like Classic Cookie pre-portioned boxes, popcorn, baked cookies, and mixes) don't have blackout dates. However, during excessive heat, these orders might experience delays or ship with dry ice. If your order arrives with dry ice or during hot weather, please move it to a climate-controlled space (72°F or cooler) as soon as you can.
Holiday Season & Monday Holiday Delays: All products will experience delays during the holiday season (November 15th - December 15th), which could add 1-2 weeks to delivery times. We'll give you a clearer estimate once your order is submitted. We also generally discourage shipping during weeks with a Monday holiday. This shortens the delivery week for carriers and can sometimes lead to errors due to reduced operational time.
Delivery Day Essentials
As your order is shipped by a third-party carrier, neither we nor the warehouse control the exact delivery schedule; we can only provide an estimated date. Delivery dates can change suddenly due to unforeseen increases in shipping volumes. The shipping company determines its schedule based on operational timetables, routing, and capacity.
Deliveries are available Monday-Friday, with a preference for Tuesday, Wednesday, or Thursday to avoid leaving orders unattended over the weekend.
What to Do When Your Order Ships
- Communicate with the Shipper: We'll send you tracking information once your order ships. In most cases, tracking won't be "live" until the order is picked up or entered into the system overnight. We highly recommend contacting the shipper as soon as possible. Calling them first can help ensure timely delivery and avoid a day's delay if they have to call you to set an appointment.
On Delivery Day
- Be Accessible: You or someone designated must be available to receive and sign for your order. Shippers won't just drop off packages.
- Inspect Immediately: As the order is being unloaded, it's crucial to inspect all items for any damage before the driver leaves. If you see any signs of damage (e.g., tears, leaning pallets), take as many photos as possible and get the driver to acknowledge the issue on the delivery receipt. Report any damages to Fundrazor within 48 hours to qualify for a 100% replacement or refund.
- Verify Order: After inspecting for damage, confirm that you've received the correct amount of cookie dough. Once the driver leaves, we cannot be responsible for any discrepancies. Rest assured, all orders are scanned and double-checked for accuracy before leaving the warehouse.
After Delivery
- Fulfilling Seller's Orders: Once your order arrives, it's your responsibility to sort and package each seller's order. We strongly recommend that sellers check their order for accuracy before leaving your presence. This helps avoid potential issues and extra work for you.
Item Replacements for Errors
We understand that occasional shortages or mistakes can happen, usually due to sellers incorrectly entering information on the brochure/order taker, errors in data entry, or when sellers accidentally distribute the wrong items to buyers. Don't worry, we can help you resolve these issues!
- These types of issues need to be addressed within 48 hours of delivery.
- For these specific errors (related to your organization's data entry or distribution), shipping fees plus the cost of any replacement items will be invoiced to you.
- Any additional replacement shipments requested after the initial 48-hour window or for subsequent, separate issues may incur a $50 handling fee per occurrence, in addition to shipping and item costs.
