Terms – V 2.1

We are thrilled to help you achieve your fundraising goals and aim to make this a positive experience. Let's establish clear expectations upfront to avoid any issues in the future. Our ultimate objective is to earn your repeat business for years to come.

Authorization

Upon entering into this agreement, it is imperative that you acknowledge your authorization to act on behalf of your organization and assume full responsibility for the fundraiser. This responsibility encompasses timely management, proper communication, and financial obligations.

Fundraising Process

The campaign

Please ensure that you distribute a brochure/order taker to each participant in your organization. The most effective way to do this is having a mandatory meeting to ensure each person gets the order taker in their hands. At this time, it is recommended that participants fill in their name and phone number on the order taker before taking any orders.

A bonus suggestion is to conduct our "Hour of Power" at your meeting when distributing order takers. This method guarantees maximum performance.

The ideal selling campaign is 2-3 weeks but not longer than 30 days. (selling longer has been proven to reduce effectiveness and overall profits of your fundraiser)

During the selling campaign, participants should collect payment for each pre-sold item. They should record the purchaser's name and number on the back of the form. We have also provided a column for "transaction ID #' if applicable for online payments. Checks for purchases will be made payable to your organization.

Once the selling period is over, participants should turn in their completed order forms and the correct amount of money collected. Ensuring that each form includes the participant's name and phone number and that the money collected matches the number of items sold is crucial. This step will help to keep track of orders and ensure that each participant receives the correct credit for their sales.

If the fundraiser completion date changes, you must provide written notice within 30 days of completing this agreement. The maximum extension for your fundraiser is 30 additional days. If you need more time to distribute promotional materials, it is advisable to return them and start over at the appropriate time.

Profit from brochure pre-sales

Please be advised that the minimum order quantity is set at 100 items. (see image below)

Online shopping experience (optional)

Your friends and family who live outside your local area can now support your fundraiser through an online shopping experience. We can provide this service to complement your brochure fundraiser by creating a shareable link and QR code specifically for your organization.

Your organization will receive 40% of all purchases made through the online shopping experience and 80% of all online donations. All purchases will be shipped directly to the purchaser, and your organization will not have to handle any shipping.

Profits from brochure sales and online shopping experiences are not combined and are calculated separately. Online shopping experience transactions will appear as a credit on your invoice. If your organization only participates in the online shopping experience, we will send you a profit check instead.

Please note that there may be an activation fee required to create your online experience based on supply and demand or peak operational times.

Incentives from Fundrazor

Individual seller incentive

Participants who sell 10 items will receive a free 2 lb. box of chocolate chip, with no limit on the number of free boxes. Flavor substitutions are not allowed. For example, if a participant sells 32 items, they will receive 3 free boxes.

This incentive is available for both brochure and online shopping experience sales.

Organizational incentive

Our bonus system allows your organization to earn more profit based on sales. Bonus boxes are "chocolate chip" flavor in the  2lb box, Sorry, no substitutions. Online sales excluded. (see image below)

Special PS5 bonus (optional)

Only pre-qualified organizations will be eligible to receive the PS5 bonus for committing early to our fundraiser. The actual PS5 received may vary based on availability and location. (advertised promo below)

The qualification for the complimentary PS5 offer is contingent upon the total volume of items sold. Please consult the accompanying table for eligibility and associated expenses. While the individual seller incentive can be concurrently leveraged with the PS5 offer, it is important to note that the latter cannot be amalgamated with the complimentary boxes provided as part of the organizational incentive.

Invoicing and Payments

Invoicing

Once you submit your order, we will prepare an invoice and send it to you via email within 48 hours. Please note that only one modification to your order is allowed after submission. Any additional changes or additions will incur a $45 administrative fee per occurrence. To avoid this fee, we recommend that you ensure you have collected all orders and payments before submitting your order. Payment is due within 10 business days after we send your invoice via email, otherwise, a late fee may be incurred. When submitting your order, please inform us of how payment will be made.

Card payments (preferred)

Using a credit or debit card for payment has the advantage of faster order processing, as compared to mail-in payments. We accept card payments through Square, with a 2.9% fee added to your invoice for this convenience. If an invoice is prepared for card payment through Square and remains unpaid after 30 days, it will be canceled. In such a scenario, you will need to contact us to re-issue a new invoice.

Mail-in payments

If you choose to pay by check, your order will be processed once the check is received. Please use a tracking service, such as USPS priority mail, FedEX, or UPS, and request a mailing address for mail-in payments.

ACH payment

If your organization does use credit or debit cards, you can pay via ACH using your bank's routing and account numbers. ACH transactions take 3-5 business days to process and incur a 1% fee. Once approved, we will process your order. If an invoice is prepared for ACH payment through Square and remains unpaid after 30 days, it will be canceled. In such a scenario, you will need to contact us to re-issue a new invoice.

Shipping

Flat rate

We have implemented a new flat-rate shipping fee system for our customers, based on performance. This system aims to simplify billing and help you maximize profits for your organization. (see image below)

Fuel surcharges

Orders may be subject to a fuel surcharge, which is calculated based on the cost of fuel from our warehouse in Dallas, TX at the time of your invoice, in addition to the shipping charges mentioned above.

Note: In most cases, we can discount or waive fuel surcharges for committing to your next year's fundraiser with us.

Additional shipping fees (if applicable)

After your fundraiser is complete, it's important to ensure that you have a valid shipping address. Please note that shipping is the most expensive aspect of Fundrazor, aside from the products themselves. To provide you with the best prices and profits, we rely on third-party carriers who use semi-trucks and trailers to deliver your orders due to their size and weight. Our preferred carriers are SAIA, Southeastern Freight Lines (SEFL), and R+L Carriers. These carriers prefer commercial delivery addresses such as warehouses with a trailer height dock. Other acceptable locations include school cafeterias, gymnasiums, church fellowship halls, and facilities with double doors and a commercial address.

Here's a list of shipping charges:

- $75 liftgate fee is mandatory for orders under 300 items shipped to residential address and for orders under 1000 items delivered to commercial address.

- $100 residential delivery fee (for deliveries to residential addresses, including home-based businesses or any address deemed by the carrier as residential based on Google Maps) 

- $100 redelivery fee (includes changing the delivery date or address after the order has shipped)

Please be mindful that delivering to outdoor facilities may cause problems, especially in inclement weather, unless you have extra-large facilities that are protected from the elements. Note that some facilities may be shown as residential areas.

We can estimate your delivery date with 98% accuracy. However, neither Fundrazor nor our cookie dough warehouse has control over the carrier's delivery time. Once your order leaves the warehouse, we will provide tracking information (PRO number) for you to track your order's progress. You must establish communication with the carrier regarding the delivery time.

Delivery

Individual packaging for each seller

Before shipping the order from your brochure sales, each seller's order is labeled for accuracy and peace of mind. Options for data entry are available, including recommended form entry for a fee, Excel spreadsheet entry for free, or online dashboard entry for free in certain areas.

Item replacements

We offer a 100% satisfaction guarantee for every purchase. If you or any persons are not satisfied with the quality of our products, please contact us for a replacement or refund. 

Damages

Inspect the outside wrapping of your pallets upon receipt for visible damages or tears. If no visible signs or leaning pallets or tears to the pallet wrapping, please proceed in unwrapping each pallet. If there are any signs of visible damage, please take pictures at this time and inspect damaged boxes. Also have the delivery driver acknowledge before signing the delivery receipt. Please report all damages to Fundrazor ASAP or within 48 hours for a 100% replacement or refund.

Shortages or errors

Shortages can occur, especially with larger orders. However, we guarantee 100% accuracy on all orders through our comprehensive scanning system. If your order is missing something, it is usually due to an error in data entry onto the spreadsheet or seller dashboard, or a mistake made by the seller in recording their sale onto the order taker, or the seller distributing the wrong item. To avoid any potential errors, we recommend that each seller checks their orders before leaving the delivery/distribution area. In case of a mistake, we offer replacements for a one-time discounted shipping fee of $20, plus the cost of the items needed. If, by any rare chance, the mistake is on our end, we will replace the items free of charge.

Brochures/order takers

New customers

To begin your fundraiser, you will need our brochure/order taker for each person in your organization. There are two options for obtaining these materials: free or paid.

FREE: You may print as many copies as you need with a digital link we can email or text to you. If you choose to print your brochures, we will credit your invoice $0.10 for each item sold when your fundraiser is completed and your order is submitted. This option is ideal if you need to start your fundraiser immediately.

PAID: For a small refundable deposit, we will ship full-color printed brochures/order takers. The deposit will reflect the shipping and printing costs at a discounted rate. Your deposit will be refunded to your invoice when your fundraiser is completed and your order is 100 or more items billable.

Returning customers

Customers in good standing can receive materials at no charge; however are under obligation to complete fundraiser in a satisfactory manner however in certain cases, we may need to ask for the refundable deposit.

Promo material costs

We understand that unforeseen circumstances can occur, and we at Fundrazor can empathize with this. Printing and shipping expenses are significant aspects of our business operations, and it is important to note the following:

If you received promotional materials at no cost but chose not to utilize our fundraising services, you must return them within 60 days of receiving the materials to avoid being billed for them. Failure to return the materials within this timeframe, without prior communication via email, call, or text, will result in the following charges:

- Handling fee: $49

- Shipping costs plus 20%

- Each order taker shipped: $.50 

- Billing fee: $25

Once an invoice is issued, payment is due within 30 days. Failure to make payment within this period will result in the bill being sent to collections, incurring a $125 collection fee.

Furthermore, if you received promotional materials but only utilized our online shopping experience, the cost of the materials ($0.20 per brochure) and shipping expenses will be deducted from your profit check if the promotional materials are not returned within 60 days of shipping.

We understand that this may seem stringent, but previous incidents of misuse and unprofessional conduct have necessitated these policies.

Etiquette

It is imperative to maintain a courteous and communicative approach with Fundrazor during the course of your fundraiser. It is advised to adhere strictly to the pre-determined schedule to ensure a smooth and seamless fundraising process. This will not only foster positive and productive relationships with Fundrazor, but it will also aid in the achievement of your fundraising goals.

More fine print

If it seems like there are a lot of rules, we apologize. It wasn't always like this but when you grow as a business, you interact with more people. Some of these people take advantage of a situation or don't appreciate the costs of running a small business. Our goal is to do exactly what we promise, and we expect the same from our customers. Courtesy and common sense go a long way with us. We do reserve the right to decline our fundraisers and services to any organizations that we feel may not align with our values.