Terms for your Fundraiser

General Overview

We are excited to assist you in reaching your fundraising goals. At FundrazorNET, our mission is to ensure a positive and highly profitable experience for you and your organization. We believe in setting clear expectations from the start to avoid any potential issues and make the process as smooth as possible. Our ultimate goal is to earn your repeat business for years to come by delivering results that exceed your expectations.

Authorization

When entering into an agreement to use our cookie dough fundraiser or any fundraiser, you are confirming in a truthful way that you are authorized to act on behalf of your organization and accept full responsibility for managing the fundraiser. This commitment on your behalf includes timely coordination, effective communication, and meeting all financial obligations. We depend on this commitment to making the fundraiser a success and will provide support throughout the process.

Etiquette

Maintaining professionalism and clear communication with Fundrazor throughout your fundraising campaign is not only encouraged but essential. All parties are expected to adhere strictly to the agreed-upon schedule and deadlines. This adherence ensures the timely progression of your fundraiser and prevents unnecessary delays or complications. Any deviation from the established timelines may result in disruptions that could hinder the success of the fundraiser.

Additionally, we request that all interactions with Fundrazor personnel be conducted in a respectful, courteous and timely manner. Failure to observe appropriate standards of conduct or communication may lead to the reassessment of the services provided or, in extreme cases, the termination of the partnership. By fostering a cooperative and professional working relationship, both parties will be better positioned to achieve mutually beneficial outcomes and fulfill the goals of the fundraising effort.

More fine print

Our policies may seem extensive, but they are necessary to ensure a fair and transparent experience. As our business has grown, we have encountered situations where services were taken advantage of, or where the true costs of running a small business were not fully appreciated. These measures protect the integrity of our operations and ensure smooth interactions with all parties involved.

We are committed to delivering exactly what we promise, and in return, we expect the same level of integrity and commitment from our clients. Mutual respect and common sense are essential to fostering a productive partnership. Fundrazor reserves the right to decline fundraisers or services to any organization that, at our discretion, does not align with our values.

Satisfaction Guarantee

We offer a 100% satisfaction guarantee for every purchase. If you or any persons are not satisfied with the quality of our products, please contact us for a replacement or refund.

Loyalty Discount Program

At Fundrazor, we greatly value the development of long-lasting partnerships and are dedicated to recognizing the loyalty of our esteemed clients. As a token of our appreciation, we offer exclusive discounts on our packaging services to organizations that show consistent support. These discounts are applied based on each individual year of service, starting from the first year, and are not cumulative.

1st Consecutive Year: No discount
2nd Consecutive Year: 2% additional profit earned from qualifying sales
3rd Consecutive Year and Beyond: 5% additional profit earned from qualifying sales

By continuing to partner with us, not only will you benefit from our high-quality services, but you’ll also enjoy significant savings as a token of our gratitude for your ongoing support.

2 Plans to Fit Your Needs

Fundrazor offers plans tailored to your needs based on your organization number of players, it’s needs and objectives.

Bonus Plan

Our basic plan provides the essential tools for your organization to reach fundraising success. Just $39 to start and refunded to your invoice when your organization sells 500 or more items.

Comes with:

100 brochures (additional brochures just $.10 each)
Brochure with 6 flavor options
FREE box for sellers
Seller packaging options
Mon-Fri phone and email support

MVP Plan

Our bonus plan provides the best value and the best opportunity to reach fundraising success. Just $99 to start and refunded to your invoice when your organization sells 1056 or more items.

Comes with:

250 brochures (additional brochures just $.05 each)
Brochure with 6 flavors options
FREE box for sellers
Seller packaging options
FREE case incentives for organization (shown in section 3.2)
PS5 offer
Mon-Sun phone and email support
QR code for shopping/payments
Ship to home options
Social media kit

1. Fundraising Process

The fundraising process is crucial to your success and imperative for us to stand behind what we promise. Please review the following steps.

1.1 Brochure payment

Once you complete the “Begin Fundraiser” form, a payment link for brochures will be sent to you shortly. Once we receive your payment, we’ll confirm the shipping address before sending out your brochures. Existing customers in good standing may not be required to pay for brochures.

Please note that your payment for brochures will be refunded to your cookie dough invoice once your fundraiser is successfully completed. For the Bonus Plan, a total of 500 items sold is required for a refund, while the MVP Plan requires the sale of 1,000 items for a refund. Unfortunately, we do not offer partial refunds. If something arises and you cannot complete your fundraiser, please return within 30 days for a complete refund. All materials must be returned in unused condition.

1.2 Set goals and expectations

To guarantee that your fundraiser will be successful, it’s super important to set a clear goal and outline what you expect from each person. If you skip this step, you might find things aren’t going as well as you’d hoped, making the whole fundraising experience less enjoyable.

1.3 Distributing brochures

Make sure to hand out a brochure or order form to everyone in your organization. A good way to do this is by holding a mandatory meeting where each person gets their order form right off the bat. During this session, ask everyone to fill in their name and contact number before jumping into gathering any orders. It’s also a good idea to lay out what you expect from everyone during the meeting so that everyone’s on the same page with the goals and expectations.

1.4 Selling campaign

The selling campaign is simple. Individuals will collect payment for each item sold. Each transaction should be recorded on the order form, including the purchaser’s name and contact information.

We recommend using social media for individuals to maximize their sales. It is important to note that only the MVP plan offers online ordering with the ship to home option. All other plans need to address that orders will be shipped to the organization for distribution.

1.5 Campaign duration

The ideal duration for the selling campaign is 10-14 days, with a maximum limit of 30 days. Extending beyond 30 days has been shown to reduce the effectiveness and overall profitability of the fundraiser.

1.6 Changes or extensions

If the completion date of the fundraiser changes or there are delays, you must provide us with written notice within 30 days of the initial agreement date. The maximum extension for your fundraiser is an additional 30 days from the original end date. If you cannot distribute promotional materials within 30 days of receiving them, it is recommended that the materials be returned, and the fundraiser be restarted at a more suitable time. Failure to do this may result in canceling your fundraiser and not receiving a refund.

1.7 Order turn-in

At the end of the selling campaign, participants will submit their completed order forms along with the correct amount of money collected. It is crucial to ensure that each form includes the participant’s name and phone number, and that the total funds submitted match the number of items sold.

1.8 Data entry

For customers utilizing our Bonus or MVP plans, you will benefit from premium packaging service, which accurately sorts, fills, and labels each seller’s order before leaving the warehouse. The following methods are used for this service.

1.8a Online Dashboard Entry

Our premium package service with the Bonus and MVP plans is ideal for busy volunteers, as it saves time on sorting and filling orders. Our packaging service is extremely accurate and eliminates the potential time-consuming errors associated with volunteers attempting to sort and fill orders for you.

To utilize this service, you will use our online dashboard. There, you can enter each seller’s order information. We will provide instructions at the beginning of your fundraiser (or when requested by you). Online dashboard support comes with phone or email assistance from our warehouse during normal business hours, Monday through Friday, except June 1st—September 1st, when it is available Monday through Thursday.

Moreover, we offer the option to incorporate additional details such as team, class, or grade names to facilitate distribution. This feature allows team leaders to efficiently retrieve their team’s orders upon the arrival of your order, thereby expediting the overall order pickup process.

At the conclusion of your data entry, we will provide detailed seller reports with your order, which can assist with the distribution process and accounting for your organization.

1.8b Fundrazor Data Entry

Another option that may benefit your busy schedule is having us do the data entry for you. Saves time and stress. If you opt for t this service, here are the required steps:

Ensure that each order form includes the seller’s name. If not, write “unknown #1.” If there is more than one order form like this, assign numbers to each one, such as “Unknown #2,” “Unknown #3,” and so on, adding a team, grade, or class name if possible.
Each order form must be legible and accurate with the order entries. You can determine this when collecting payments. We assume no responsibility for mistake-ridden order forms or illegible orders; it will be the organization’s responsibility to handle errors. We recommend giving a new order form to the seller to redo before submitting.
Each order form must have every flavor column totaled at the bottom in the number of items sold, not the dollar amount.
Make copies of each seller’s order form for your records, then mail the original order forms to us, and we will complete the data entry. The turnaround time for this is 72 hours once we receive it.
Only UPS or FedEx may be used for mailing orders, as they provide tracking and expedited services.

Fee for this service is $.25 per item.

1.8c Self serve packaging

You may opt out of the premium packaging service and data entry methods by choosing for us to ship the amount sold by your sellers. You will get a $0.50 deduction per item; however, your order will be packed and shipped in what we call “bulk.” This means that orders will arrive in full case counts (8 boxes per case) for each flavor. There are 6 flavors in the Bonus and MVP plan brochures.

To place your order, round up the totals for each flavor to multiples of 8.
For example, if your organization sold 67 chocolate chip boxes, round up the count to 72, which is 9 cases.

Your organization will assume the responsibility of sorting and filling each seller’s orders when your order arrives. We recommend ordering additional items to mitigate the risk of errors in the fulfillment process. In the event of shortages or errors on your end, the shipment of items will incur a $50 fee plus the cost of items shipped.

For bonus boxes, we will compensate for the bonus box winners by using 6% of your total orders as the bonus items shipped. For example, if your total number of items sold is 1789, you would receive 108 bonus items.

1.9 Profit

Please use the following table to view your profit based on your brochure sales. Online sales, if applicable, are not used for items sold. Be advised that the minimum order is 120 items with no exceptions.

1.10 Delivery address

Please select a delivery address when placing your order. Recommended delivery addresses are facilities with a trailer-height (48 to 52 inches) dock and/or a commercial address. Using these types of delivery addresses can help avoid additional shipping charges, as listed below.

1.11 Order ship date and times

Your order will arrive 2-3 weeks from the time that the invoice is paid. After submitting your order to the warehouse, they will advise a ship date. We do not have our own delivery trucks and utilize a third party carrier for the shipment of your order. The carrier will determine their time of delivery based on their daily routes similar to the concept used by placing on online order. In most cases, your order will ship on a Monday and arrive on Tuesday to Thursday, which are the preferred delivery days. Weekend deliveries are not available.

1.12 Order packaging

Organizations utilizing our paid plans (Bonus or MVP) will receive a comprehensive packaging service. This service offers thorough scanning of contents, packaging, and labeling of each box before leaving our warehouse.

Moreover, we offer the option to incorporate additional details such as team, class, or grade names to facilitate distribution. Additionally, with this packaging service, you will receive detailed sales reports, further enhancing the efficiency of the distribution process.

2. Online Shopping Experience (MVP plan only)

When opting for our MVP plan, you automatically get an online shopping experience. This is beneficial, and now family and friends outside your local area can support your fundraiser through a personalized online store. Before starting your fundraiser, we will create a QR code along with a unique URL for your organization. This allows participants to easily share your online store link. All sales using this link are credited to the seller and to your organization.

We manage payments, packaging, and shipping directly to buyers, so you don’t have to lift a finger. Online orders go out on the Monday of the following week after purchase.

2.1 Profit allocation

Your organization will receive 40% of all online product sales and donations from your online shopping experience. Products purchased online are shipped directly to the buyer, removing any responsibility for shipping or handling on your part.

2.2 Profit calculation

Please note that sales from the online shopping experience are separate from brochure sales and do not factor into the profit levels associated with the brochure sales. Profit from online sales and donations will appear as a credit on your final invoice. If no brochure sales are registrered, a profit check will be issued to your organization after the fundraiser concludes but you will not be entitled to a refund of the brochures unless brochures are unused and returned within 30 days of receiving.

3. Incentives - Brochure sales

The incentives listed below are only applicable for sales made using the brochure or order taker. Sales made online do not qualify and are not counted toward these incentives.

3.1 Participant Incentive - Bonus and MVP plans

Participants who sell 10 items will earn a FREE box of chocolate chip cookie dough, with no limit on the number of FREE boxes that can be earned. Please note that flavor substitutions are not permitted. This incentive is exclusively for brochure sales and cannot be combined with online sales. The bonus boxes will accompany the seller’s order when using our premium packaging service.

3.2 Organizational Incentive - MVP plan only

This incentive program is structured to recognize your organization’s exceptional fundraising achievements by providing an opportunity to enhance your returns. The bonus boxes are available in the 2 lb “Chocolate Chip” flavor, with no substitutions permitted. They may not be used with other organization incentives unless offered by your Fundrazor representative.

3.3 PS5 Incentive - MVP plan only

As part of the MVP plan, your organization may qualify for a free or discounted PS5. This incentive cannot be combined with the organizational incentive of bonus cases; your organization must choose one or the other. The PS5 incentive is aimed at highly motivated organizations with a proven track record of success. Availability, model, and specifications of the PS5 may vary based on location and stock, and may not reflect the promotional materials provided by Fundrazor.

4. Invoicing and Payments

4.1 Invoicing

After you submit your order, we will create an invoice and send it via email within 48 hours. Please note that you can only make one change to your order after submitting it. Any additional changes or additions will result in a $45 administrative fee per occurrence. It is highly recommended that you gather all orders and payments before submitting your final order to avoid this fee.

Payment must be made within 10 business days from the date of invoice issuance. Failure to comply with this timeline may result in the imposition of late fees. Please specify your preferred method of payment at the time of placing your order.

4.2 Card Payments (quickest and easiest)

To facilitate your order process and streamline your experience, we accept payments via credit or debit cards. These transactions are handled through Square, and a 2.9% processing fee will be added on your invoice for this service.

In the event that an invoice through Square remains unpaid for 30 days, it will be automatically canceled. To request the issuance of a new invoice, please reach out to us, noting that a $45 administrative fee will be applicable.

4.3 Mail in Payment

If you choose to remit your payment via mail, we will initiate the processing of your order upon receipt and clearance of the payment by our banking institution. We strongly recommend the use of money orders or cashier’s checks, as these methods facilitate immediate clearance and enable us to expedite the processing of your order. Alternatively, payment by check from your league’s account is accepted; however, please be advised that such checks typically necessitate 5-7 business days for clearance.

To ensure the secure delivery of your payment, we highly advise utilizing a traceable mailing service such as USPS Priority Mail, FedEx, or UPS. Kindly contact us to obtain the correct mailing address to remit your payment.

5. Shipping

Your order will weigh several hundred pounds and will require delivery by a semi-truck, which needs ample space for maneuvering and parking. It’s recommended to arrange a suitable delivery location in advance—ideally a commercial site with a trailer-height loading dock (48 to 52 inches). Alternatives include facilities with double doors, such as school cafeterias, gymnasiums, or church halls.

5.1 Shipping fees

Our shipping fees to you only represent a fraction of the actual cost billed to us by the carriers. Our costs can range from several hundred to thousands of dollars, depending on the size and location of your order. We have aggressively discounted your fees based on your overall sales to ensure your fundraiser is as profitable as possible.

Shipping fees are part of our loyalty discount program

Zone 1 – Texas, Arkansas, Louisiana, Oklahoma
Zone 2 – Arizona, New Mexico, Colorado, Kansas, Missouri, Tennessee, Alabama, Mississippi
Zone 3 – Utah, Wyoming, South Dakota, Nebraska, Iowa, Illinois, Indiana, Kentucky, Ohio, West Virginia, Virginia, North Carolina, South Carolina, Georgia
Zone 4 – California, Nevada, Idaho, Montana, North Dakota, Minnesota, Michigan, Wisconsin, Pennsylvania, Florida, Maryland, Delaware.
Zone 5 – Oregon, Washington, New York, Vermont, New Hampshire, Maine, Connecticut, Massachusetts, Rhode Island, New Jersey, Florida Keys, Michigan Upper Pennisula

5.2 Additional shipping fees (if applicable)

$75 liftgate fee (When delivered to an address where trailer height dock is not avaiablea).
$175 residential delivery fee (Deliveries to residential addresses will be $100 for delivery and $75 for mandatory liftgate service. Addresses deemed residential by Google maps.)
$100 redelivery fee (for changes in delivery date or address after the order has shipped).
$25 per pallet fee (if driver uses pallet jack to move from trailer or dock to inside your facility)

Deliveries to outdoor facilities can face issues during inclement weather, so an address to an enclosed facility is recommended to avoid redelivery fees.

5.3 Fuel surcharges

Orders may include a fuel surcharge based on fuel costs at the time of invoicing. These fees, determined by our third-party carriers, are included in the final shipping charges and may also reflect lower-than-expected sales or unexpected fuel cost increases. Surcharge is calculated only on billable products, not retail dollars.

5.4 Black out dates for shipping

No orders will be shipped from June 1st to September 1st or when temperatures exceed 90°F in Dallas or your area. Orders should be placed at least 3 weeks before June 1st. Please allow 1-2 extra weeks for delivery from November 15th to December 30th. We discourage shipping during a week when a holiday falls on Monday, as this shortens the delivery week and can lead to mistakes by the shipper due to fewer days available to fulfill responsibilities.

6. Delivery

As previously indicated, your order is being shipped via a third-party carrier. This arrangement implies that neither we nor the warehouse possess control over the delivery schedule, and we can only provide an estimated date of delivery. Such dates may be subject to sudden changes due to unforeseen increases in shipping volumes.

Be advised that their delivery schedule will be determined by the shipping company based on their operational timetable, routing, and capacity.

Delivery is available from Monday to Friday, with a preference for Tuesday, Wednesdays, or Thursdays. This preference is implemented to avoid leaving orders unattended on the dock over the weekend, as our carriers do not conduct operations during that period.

6.1 Communicate with shipper

When your order ships, we will send you the tracking information. In most cases, the tracking info will not be “live” until the order is picked up or entered into the system at midnight. We recommend you establish contact with the shipper as soon as possible. In many cases, a day’s delay may result if the shipper has to call to set a delivery appointment with you. By calling them first, you can ensure timely delivery.

6.2 Delivery day

On delivery day, it is imperative that you or someone be accessible for the delivery of your order. Shippers will not simply drop and go, as a signature is required for delivery. It is also important to have enough volunteers readliy available esepcially for orders over 1000 items.

6.3 Inspect order

Upon unloading your order, it is imperative to promptly inspect all items for any potential damages that may have occurred during shipping. This inspection must be completed before the driver departs. In the event of any signs of damage (e.g., tears, leaning pallets), it is advised to capture as many photos as possible and obtain acknowledgment of the issue from the delivery driver before endorsing the delivery receipt. Any damages should be reported to Fundrazor within 48 hours to qualify for a 100% replacement.

6.4 Distributing seller's orders

As aforementioned, each seller’s order is packaged and scanned for accuracy, eliminating potential mistakes. We do recommend that the seller check their order for accuracy before leaving your presence. This will help avoid potential responsibility issues on your end and prevent extra work.

6.5 Item replacements

Be advised that shortages or mistakes can arise from sellers entering information incorrectly on the brochure/order taker or from errors in data entry. Also, mistakes can happen when sellers distribute the wrong items to the buyer. Don’t worry, we can handle these problems for you. These issues need to be addressed within 48 hours of delivery. Shipping fees plus the items shipped will be invoiced to you. Additional shipments after this will result in a $50 fee per occurrence.