Fundraiser Terms: A Quick Guide

We’re thrilled to help you hit your fundraising goals! At FundrazorNET, our aim is to make your experience positive and profitable. To ensure everything runs smoothly, we believe in setting clear expectations from the get-go. Our ultimate goal? To deliver results that earn your repeat business for years to come.

Getting Started

Your Role & Our Partnership

When you agree to use our fundraiser, you’re confirming you’re authorized to act on behalf of your organization. This means you’ll be responsible for managing the fundraiser, including timely coordination, clear communication, and meeting all financial obligations. We rely on your commitment for success and will support you throughout the process.

We encourage open and professional communication throughout your campaign. Sticking to agreed-upon schedules and deadlines is essential to keep your fundraiser on track and prevent delays. Please ensure all interactions with Fundrazor personnel are respectful and courteous. If significant issues arise with conduct or communication, we may need to re-evaluate our services or, in extreme cases, end our partnership. A cooperative relationship helps us all achieve our goals!

Our policies ensure a fair and transparent experience. These guidelines protect both our operations and your fundraiser, especially as we’ve grown. We’re committed to delivering exactly what we promise, and in return, we expect the same integrity and commitment from our clients. Mutual respect and common sense are key to a productive partnership. Please know that Fundrazor reserves the right to decline services to any organization that doesn’t align with our values.

Satisfaction Guarantee

We offer a 100% satisfaction guarantee for every purchase. If you or anyone isn’t satisfied with the quality of our products, please contact us for a replacement or refund.

Customer Support Hours:

BONUS Plan:

  • Friendly Phone & Email Support: Monday through Friday, 8:00 AM – 5:00 PM EST.

MVP Plan:

  • Extended Phone & Email Support: Monday through Sunday, 8:00 AM – 5:00 PM EST, plus after-hours assistance.
  • Online Platform Support from 3rd party provider: Monday through Thurs 10:00 AM – 4:00 PM EST

2 Plans to Fit Your Needs (Choose One)

Fundrazor offers two comprehensive plans specifically designed to meet your organization’s unique requirements. These plans are tailored to accommodate the number of participants and align with your specific needs and objectives, ensuring you receive the best possible support for your endeavors.

The BONUS Plan: Supercharge Your Fundraising!

This plan equips your organization with the essential tools to excel and achieve your fundraising targets. It’s a truly risk-free option because you only order what your participants have already sold.

Get started with the Bonus Plan for just a $39 startup fee. Even better, if your total sales reach 1,000 items, this fee is completely refunded!

Here’s what the Bonus Plan offers:

  • Low Startup Cost: Begin your fundraiser with just a $39 fee.
  • Ample Brochures: You’ll receive 150 brochures to distribute. Need more? Additional brochures are available for just $0.15 each.
  • Appealing Pre-Portioned Choices: Your brochures will showcase 8 delicious flavors of our easy-to-sell, pre-portioned cookie dough, all with the same selling price.
  • Recognize Top Performers: We’ll provide FREE boxes to reward your sellers who achieve 10 items sold – a fantastic way to acknowledge their efforts!
  • Convenient Packaging: We handle the packaging for you, saving valuable time and effort.
  • Bonus Rewards for Success: As your sales increase, you’ll qualify for FREE case incentives, providing even greater benefits.
  • Dedicated Support: Our friendly team is available to assist you via phone and email, Monday through Friday, from 8 am to 5 pm EST.
  • 100% Customer Satisfaction: We stand behind our product and process.
  • Loyalty Discount Program: Our paid programs automatically enroll you in our Loyalty Discount Program, ensuring continued savings on future fundraisers.

The MVP Plan: Ready for Fundraising Excellence!

The MVP plan equips you with our top-tier resources for a truly successful fundraising experience. And like our Bonus plan, it’s completely risk-free – you only order what your enthusiastic supporters pre-sell!

Get started with the MVP Plan for just $99! Plus, when you reach 2,000 items sold, your initial $99 investment in materials is fully refunded.

Here’s what makes the MVP Plan outstanding:

  • Exceptional Value to Begin: Unlock our most comprehensive suite of fundraising tools for just $99.
  • Generous Brochure Supply: You’ll receive 250 brochures to effectively spread the word. Need more? They’re available for just $0.10 each.
  • Flexible Brochures for Maximum Appeal: Choose the brochure style that best resonates with your supporters:
    • Option 1: Delicious Pre-Portioned Cookie Dough (8 Flavors): Featuring our popular and easy-to-sell pre-portioned cookie dough in eight tempting flavors.
    • Option 2: The Ultimate Product Showcase (20+ Items!): This brochure expands your offerings beyond cookie dough to include other popular items like popcorn and freshly baked cookies, providing even more enticing choices.
  • Recognize Your Top Performers: We’ll provide FREE boxes to reward sellers who reach 10 items sold – a great way to celebrate their achievements and encourage participation.
  • Hassle-Free Packaging Included: We take care of all the packaging for you, saving valuable time and effort.
  • Significant Rewards for Your Success: You’ll qualify for FREE case incentives, adding substantial value as your fundraiser progresses.
  • Exciting PS5 Incentive! Every organization that sells over 2,500 items will be entered into a drawing to win a brand new PlayStation 5! This special offer is designed to generate excitement and boost participation.
  • Premium Support, Nearly Around the Clock: Access our dedicated support team via phone and email Monday through Sunday, from 8 am to 5 pm, plus extended hours for those crucial moments.
  • Convenient Online Ordering: Offer a “ship to home” option through your personalized online store, allowing supporters nationwide to participate easily.
  • Social Media Marketing Kit: We provide engaging social media tools to help you effectively promote your fundraiser online and reach a wider audience.
  • Loyalty Discount Program: Our paid programs automatically enroll you in our Loyalty Discount Program, ensuring continued savings on future fundraisers.
  • 100% Customer Satisfaction: Your satisfaction is our top priority.

The Fundraising Process

A successful fundraiser depends on following these key steps.

1. Planning Your Fundraiser

Set Clear Goals: To guarantee success, it’s really important to set a clear goal and outline expectations for everyone involved. Skipping this step can lead to much lower profits and a less effective fundraising experience.

Select Fundraiser Dates: For your fundraiser to be a success, it’s crucial to start before your season begins or as quickly as possible. It’s equally important to keep the selling campaign brief and efficient. Selling longer than 2 weeks doesn’t typically lead to more sales, though sometimes, due to organizational activities, the campaign may need to last 3 weeks. Please avoid delaying or altering your dates once you sign up unless it’s an emergency, as changing dates can affect overall sales. Please contact us before changing dates.


2. Brochures & Selling

Brochure Payment & Shipping: Once you complete the “Begin Fundraiser” form, we’ll send you a payment link for your brochures. After we receive payment, we’ll confirm your shipping address and get those brochures headed your way. If you’re an existing customer in good standing, you might not need to pay for brochures upfront.

Your brochure payment will be refunded to your cookie dough invoice once your fundraiser is successfully completed. For the Bonus Plan, you’ll need to sell a total of 1000 items to qualify for a refund, while the MVP Plan requires the sale of 2,000 items. We don’t offer partial refunds. If you can’t complete your fundraiser, simply return all unused materials within 30 days for a full refund.

Printing & Distributing Brochures: Use the link we provide to print our colorful cookie dough brochures for everyone in your organization. A great way to distribute them is during a mandatory meeting where participants can immediately fill in their name and contact number before gathering orders. This is also a good time to discuss expectations.

Selling Campaign: Participants will collect payment for each item sold, recording each transaction (including the purchaser’s name and contact info) on the order form. We recommend using social media to maximize sales! It’s important to note that only the MVP plan offers online ordering with a ship-to-home option. All other plans will have orders shipped to your organization for distribution.

Campaign Duration: The ideal selling period is 10-14 days, with a maximum of 30 days. Campaigns longer than 30 days tend to be less effective and profitable.

Changes or Extensions: If your fundraiser’s completion date changes or there are delays, please let us know in writing within 30 days of your initial agreement date. You can extend your fundraiser by a maximum of 30 additional days from the original end date. If you can’t distribute promotional materials within 30 days of receiving them, we recommend returning them and restarting your fundraiser at a more suitable time. Not doing so could lead to your fundraiser being canceled without a refund.


3. Order Submission & Profit

Order Turn-In: At the end of the campaign, participants submit their completed order forms along with the collected money. It’s crucial to double-check that each form includes the participant’s name and phone number, and that the total funds submitted match the number of items sold.

Data Entry Options: For customers utilizing our Bonus or MVP plans, you’ll benefit from our premium packaging service, which accurately sorts, fills, and labels each seller’s order before it leaves our warehouse. Here are your options:

    1. Online Dashboard Entry: Our premium packaging service is great for busy volunteers, saving you time on sorting and filling orders. It’s highly accurate and avoids potential time-consuming errors. a. You’ll use our online dashboard to enter each seller’s order information. We’ll provide instructions and phone or email support from our warehouse (Monday through Friday, except June 1st—September 1st, when it’s Monday through Thursday). b. We can also include labeling options for: team, class, or grade names to make distribution easier. c. You’ll receive detailed seller reports with your order to help with distribution and accounting.
    2. Fundrazor Data Entry: We can also do the data entry for you to save you time and stress for a fee of $0.25 per item including bonus items.
      If you choose this service, here’s what we need:

      a. Ensure every order form includes the seller’s name. If not, write “unknown #1” (and so on), adding a team, grade, or class name if possible.

      b. Each order form must be legible and accurate. We recommend having sellers redo illegible forms. We aren’t responsible for errors from mistake-ridden or illegible orders; it’s your organization’s responsibility to handle them.

      c. Total each flavor column at the bottom of the order form in the number of items sold, not the dollar amount.

      d. Make copies for your records, then mail the original forms to us. We’ll complete the data entry within 72 hours of receiving them. Please use UPS or FedEx only for mailing, as they provide tracking.

4. Online Shopping Experience (MVP Plan Only)

Choosing our MVP plan automatically gives you an online shopping experience. This is fantastic because family and friends outside your local area can support your fundraiser through a personalized online store! Before your fundraiser begins, we’ll create a QR code and a unique URL for your organization, making it super easy for participants to share your online store link. All sales using this link are credited to both the seller and your organization.

We handle payments, packaging, and shipping directly to buyers, so you don’t have to lift a finger! Online orders typically ship on the Monday of the week following the purchase.

Profit Allocation and Calculation: Your organization will receive 30%-40% of all online product sales and donations from your online shopping experience, based on the following tiers:

  • $0-$999 in online sales = 30% profit
  • $1,000 – $9,999 in online sales = 35% profit
  • Over $10,000 in online sales = 40% profit

Products purchased online are shipped directly to the buyer, removing any shipping or handling responsibilities on your part.

Keep in mind that sales from the online shopping experience are factored separately from brochure sales and don’t affect the profit levels associated with brochure sales. Profit from online sales and donations will appear as a credit on your final invoice. If no brochure sales are registered, we’ll issue a profit check to your organization after the fundraiser concludes. However, you won’t be entitled to a refund for your brochures unless they are unused and returned within 30 days of receipt.

Incentives – Brochure Sales

The incentives listed below are only applicable for sales made using the brochure or order taker with our paid plans. Sales made online do not qualify and are not counted toward these incentives.

Participant Incentive – Bonus and MVP Plans

Participants who sell 10 items will earn a FREE box of chocolate chip cookie dough. There’s no limit on the number of FREE boxes that can be earned, and please note that flavor substitutions are not permitted. These bonus boxes may or may not be included in the seller’s order depending on the warehouse used but will be shipped with your order.

Organizational Incentive – MVP Plan Only

This incentive program is designed to recognize your organization’s exceptional fundraising achievements and boost your returns. These bonus boxes are available in the 2 lb “Chocolate Chip” flavor, with no substitutions permitted. They may not be used with other organization incentives unless specifically offered by your Fundrazor representative.

PS5 Incentive – MVP Plan Only

As part of the MVP plan, your organization may qualify for a free or discounted PS5. Please note:

  1. This incentive cannot be combined with the organizational incentive of bonus cases; your organization must choose one or the other.
  2. The PS5 incentive is aimed at highly motivated organizations with a proven track record of success.
  3. Availability, model, and specifications of the PS5 may vary based on location and stock, and may not always reflect the promotional materials provided by Fundrazor.

Invoicing & Payments

Once you place your order, we’ll create your invoice within 48 hours. Please note: we can only accommodate one change to your order after it’s submitted. Any additional changes or items will incur a $45 administrative fee per occurrence. To avoid this, we suggest gathering all orders and payments before finalizing your order.

Payment is due within 10 business days from the invoice date. Late fees may apply if this timeline isn’t met. Please let us know your preferred payment method when placing your order!

Payment Options

We offer a few convenient ways to pay for your order:

    • Credit/Debit Card (via Square): This is the quickest and easiest way to pay, as it eliminates the need for checks or mailing. Please note that Square applies a 2.9% processing fee to your invoice for this service (this fee comes from Square, not us). If a Square invoice isn’t paid within 30 days, it will be automatically canceled, and a $45 fee will apply to resubmit it. A charge may also apply if you request a Square invoice and then decide not to proceed with the payment.

    • ACH Payment (via Square): You can also pay directly from your organization’s checking account through Square. There are no fees for this option, but please be aware there’s a 5-7 business day processing period, and your order won’t be processed until the payment clears.

    • Mail-in Payment: If you prefer to mail your payment, we’ll process your order once it’s received and cleared by our bank. For the fastest processing, we highly recommend using money orders or cashier’s checks, as these clear immediately. We do accept checks from your organization’s account, but they typically take 5-7 business days to clear. To ensure secure delivery, we strongly advise using a traceable mailing service like USPS Priority Mail, FedEx, or UPS.

Shipping & Delivery

Your order is significant – weighing hundreds of pounds and requiring delivery by a semi-truck with plenty of space. To ensure a smooth delivery, please arrange a suitable location in advance.

Choosing Your Delivery Location

For the best shipping rates and to avoid extra charges, we highly recommend a commercial delivery address. Think places with a trailer-height loading dock (48-52 inches) or double doors, like school cafeterias, gymnasiums, or church halls. Delivering to outdoor facilities can be tricky in bad weather, so an enclosed facility is always a better bet to avoid potential redelivery fees.

When to Expect Your Order

Your order typically arrives 2-3 weeks after your invoice is paid. Once your order is submitted to the warehouse, they’ll let us know a specific ship date. Since we use third-party carriers, delivery times depend on their routes, similar to online orders. Most orders ship Monday and arrive Tuesday-Thursday; weekend deliveries aren’t available.

Every order is thoroughly scanned and verified for accuracy before it leaves the warehouse, so you can be confident you’ll receive exactly what you ordered!

Our Shipping Partners & Rates

We primarily work with trusted carriers like XPO, SAIA, Southeastern Freight Lines (SEFL), and R+L Carriers, who specialize in large-item deliveries and have a great track record for on-time service.

While our shipping costs can range from hundreds to thousands of dollars depending on your order size and location, the fees you pay represent only a fraction of what we’re actually billed. We’ve significantly discounted your shipping fees based on your overall sales to help maximize your fundraiser’s profitability.

Please refer to the image below to view shipping costs.

Zone 1 – Texas, Arkansas, Louisiana, Oklahoma
Zone 2 – Arizona, New Mexico, Colorado, Kansas, Missouri, Tennessee, Alabama, Mississippi
Zone 3 – Utah, Wyoming, South Dakota, Nebraska, Iowa, Illinois, Indiana, Kentucky, Ohio, West Virginia, Virginia, North Carolina, South Carolina, Georgia
Zone 4 – California, Nevada, Idaho, Montana, North Dakota, Minnesota, Michigan, Wisconsin, Pennsylvania, Florida, Maryland, Delaware.
Zone 5 – Oregon, Washington, New York, Vermont, New Hampshire, Maine, Connecticut, Massachusetts, Rhode Island, New Jersey, Florida Keys, Michigan Upper Pennisula

Additional Shipping Fees (If Applicable)

Sometimes, extra charges come up. If any of these fees aren’t on your original invoice but are requested by you or required by the shipper, we’ll send a separate invoice.

  • $75 Liftgate Fee: This applies if your delivery location doesn’t have a trailer-height loading dock.
  • $175 Residential Delivery Fee: For deliveries to addresses that Google Maps identifies as residential, this fee covers both the delivery ($100) and a mandatory liftgate service ($75).
  • $100 Redelivery Fee: This is charged if you need to change the delivery date or address after your order has already shipped.
  • $25 Per Pallet Fee: This fee applies if the driver needs to use a pallet jack to move items from the truck or dock into your facility.

Fuel Surcharges (When Applicable): You might see a fuel surcharge on your invoice. These fees are determined by our third-party carriers and may be included in your final shipping charges, particularly if there are rapid and unexpected increases in fuel costs.

Shipping Restrictions & Delays

To ensure your products arrive in great condition, please keep these important shipping considerations in mind:

  • Summer Heat Restrictions: Neighbors Cookies (tubs and pre-portioned boxes) will not ship from June 1st to September 1st. This is a strict blackout period due to warm weather. Other products (like Classic Cookie pre-portioned boxes, popcorn, baked cookies, and mixes) don’t have blackout dates. However, during excessive heat, these orders might experience delays or ship with dry ice. If your order arrives with dry ice or during hot weather, please move it to a climate-controlled space (72°F or cooler) as soon as you can.

  • Holiday Season & Monday Holiday Delays: All products will experience delays during the holiday season (November 15th – December 15th), which could add 1-2 weeks to delivery times. We’ll give you a clearer estimate once your order is submitted. We also generally discourage shipping during weeks with a Monday holiday. This shortens the delivery week for carriers and can sometimes lead to errors due to reduced operational time.

Discounts and Guarantees

We offer a couple of ways to save on your order, subject to the conditions below:


Fundraiser Performance Guarantee

At FundrazorNET, we’re committed to supporting your fundraiser’s success. That’s why we provide a special guarantee during limited promotional periods. Here’s how our guarantee program works:

Guarantee Eligibility

To be eligible for our guarantee, participants must adhere to all instructions and guidelines provided by FundrazorNET throughout the fundraiser process. This includes, but is not limited to, adhering to established start and completion dates, actively promoting the fundraiser, and ensuring accurate sales reporting.

This guarantee applies exclusively to fundraising programs explicitly designated as eligible at the time of enrollment.

$200 Guarantee (for 1,000 items sold)

A $200 USD guarantee is offered to eligible fundraisers that successfully sell a minimum of one thousand (1,000) qualifying items within the specified fundraising period.

Your “specified fundraising period” will be clearly communicated at the time of your fundraiser’s enrollment.

“Qualifying items” are defined as items sold by members of your organization and subsequently invoiced to your organization. Please note that this guarantee specifically applies to brochure sales only, not online sales.

$100 Guarantee (for 500 items sold)

A $100 USD guarantee is offered to eligible fundraisers that successfully sell a minimum of five hundred (500) qualifying items within the specified fundraising period, but do not meet the 1,000-item threshold for the $200 guarantee.

Automatic Guarantee Payout

No action is required by the fundraiser participant to claim the guarantee, beyond meeting the stated sales performance thresholds.

Upon the conclusion of your specified fundraising period, FundrazorNET will automatically review your final sales data, as recorded and verified through our system. If your fundraiser successfully meets the criteria for either the $100 or $200 guarantee based on the verified number of qualifying items sold, the applicable guarantee amount will be automatically deducted from your invoice.

Exclusions and Limitations

The guarantee will be void under the following circumstances:

  • Any fraudulent activity, misrepresentation, or deliberate manipulation of sales data is discovered in relation to the fundraiser.
  • The fundraiser is canceled or terminated by the participant before the specified end date.
  • The participant fails to comply with any of the terms and conditions outlined herein or in the primary fundraiser agreement.
  • The sales targets are not met within the specified fundraising period.

Please be aware that this guarantee is limited to the stated amounts ($200 or $100) and does not cover any other losses, expenses, or damages incurred by the fundraiser participant. This guarantee is also non-transferable.

FundrazorNET reserves the right to modify or discontinue this guarantee offer at any time without prior notice. However, any ongoing fundraisers at the time of modification or discontinuation will be subject to the terms and conditions in effect at the time of their enrollment.


Future Fundraiser Commitment Discount

Occasionally, we may offer a discount on your current invoice contingent upon your commitment to scheduling and holding a future fundraiser with us. By accepting an invoice that includes this discount, you agree to hold that future fundraiser as planned. Should that future fundraiser be canceled by you, or not occur due to reasons within your control, you will be required to:

  • Immediately reimburse the discounted amount.
  • Pay a cancellation fee of 10% of the original, undiscounted invoice total. This reimbursement and fee help offset our estimated costs and losses resulting from the canceled commitment.

Important: If the reimbursed discount and/or cancellation fee are not paid by the original invoice’s due date, a $150 collection fee will be added. The overdue amount may then be referred to a collection agency or your local prosecuting attorney for further action.


Loyalty Discount Program

We’re saving the best for last! This program is only available from FundrazorNET, and it’s our way of saying thanks for building a long-lasting partnership with us. We love showing our loyal customers some love with sweet discounts on profits and shipping.

Here’s how it works:

  • 1st Year: No discount.
  • 2nd Consecutive Year:
    • Earn an additional 2% profit on your qualifying sales.
    • Get a 10% shipping discount.
    • Receive one (1) FREE case of chocolate chip cookie dough.
  • 3rd Consecutive Year and Beyond:
    • Earn an additional 5% profit on your qualifying sales.
    • Get a 20% shipping discount.
    • Receive two (2) FREE cases of chocolate chip cookie dough.

Stick with us, and you’ll not only enjoy top-notch services but also rack up some great savings as our way of saying thanks for being awesome… and loyal!

Please note: This program is only available for our paid plans and requires a minimum of 500 items sold each year. Your profit discount will max out at 50%.

Customer Service Hours:

For the BONUS Plan:

  • Friendly Phone & Email Support: Monday through Friday, 8:00 AM – 5:00 PM EST.

For the MVP Plan:

  • Extended Phone & Email Support: Monday through Sunday, 8:00 AM – 5:00 PM EST, plus after-hours assistance.